Shipping policy
Last Updated: June 2026
At Skinovaa, we are committed to delivering your order safely and quickly. Please read our shipping policy below.
Order Processing
All orders are processed within 24–48 business hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a tracking link via email or SMS.
Shipping Time
India Delivery
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Metro Cities: 3–5 Business Days
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Tier 2 & Tier 3 Cities: 4–7 Business Days
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Remote Areas: 5–10 Business Days
Please note that delivery timelines may vary during peak seasons, sales, festivals, or due to unforeseen courier delays.
Shipping Charges
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Free Shipping on all prepaid orders.
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Cash on Delivery (COD) is available across most serviceable locations in India.
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Additional shipping charges may apply for certain remote locations.
Any applicable shipping charges will be displayed during checkout before payment.
Order Tracking
Once your order is dispatched, a tracking number and courier details will be shared via email or SMS.
You can track your shipment using the tracking link provided.
Delayed Deliveries
While we strive to ensure timely delivery, delays may occasionally occur due to:
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Weather conditions
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Public holidays
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High order volumes
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Courier partner delays
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Remote delivery locations
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure that your shipping address and contact details are correct at the time of placing the order.
Skinovaa will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability or incorrect information, our courier partner may attempt redelivery.
Repeated failed delivery attempts may result in the order being returned to our warehouse.
Damaged Package
If your package appears damaged at the time of delivery:
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Take clear photos of the package.
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Contact us within 24 hours of receiving the order.
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Our support team will assist you with the next steps.
Contact Us
For any shipping-related questions, please contact our customer support team.
Email: skin0vaa.co@gmail.com
We are always happy to assist you.